AI & automation engineered
for Melbourne’s bottom line

From Cremorne scale-ups to Collins Street firms to the manufacturers and freight operators keeping Victoria moving — we connect your systems, clear out the manual work, and make every build answer to revenue.

What we’ve delivered

Where strategy meets results

Backed by real client outcomes. Here’s what building the right technology has actually delivered.

From Website Chat to Nearly $1M in Revenue project
$1M revenue
New revenue channel Retail & E-commerce

From Website Chat to Nearly $1M in Revenue

We built an AI consultant for a major Australian flooring retailer that turns visitors into booked quotes — a lead channel that didn’t exist before.

Built the Program That Funds the Mission project
10× team growth
New income stream Non-profit / Healthcare

Built the Program That Funds the Mission

We built TOIPA from scratch — a paid program that runs itself, generating the revenue that sustains Link Foundation’s free core services.

The Infrastructure Behind a Bigger Offering project
24/7 self-serve ordering
New service line Construction

The Infrastructure Behind a Bigger Offering

Standard Access wanted to move beyond servicing into full toolkit asset management. We built the platform that makes it deliverable at scale.

The Automation Keeping Amex Payments Flowing project
2 markets, 1 build
Revenue protected Fintech & Payments

The Automation Keeping Amex Payments Flowing

Every Amex payment Pay processes needs a verified business address — or it stops. We built the workflow that delivers it in seconds, no one in the loop.

Why Automation Consulting

Melbourne Backs Substance. So Do We.

Melbourne doesn’t buy hype — it buys results. We were one of the earliest Australian consultancies to rebuild around AI from the ground up: our Melbourne AI consultants scope, build, test, and ship end to end, and every AI automation we deliver is measured against the revenue it returns.

We start upstream
Most firms start at the tool. We start at your customer journey — where friction is costing you growth.
We’re in Melbourne
Consultants based in Melbourne when you need face time; a delivery team moving fast when you don’t.
We diagnose first
Every engagement starts with a free Sit-Down. No pitch — just an honest conversation about whether we’re the right fit.
Our approach

AI & Automation Consulting
for Melbourne Businesses

How we take Melbourne businesses from first sit-down to production — every stage scoped, priced, and measured against what it returns.

01 The Sit-Down

A candid conversation, no sales pitch. We map your friction points and understand what’s holding you back.

02 The Workshop

Stakeholders together. Map processes, surface pain points, align on priorities. Strategy meets reality.

03 The Blueprint

Architecture designed, roadmap defined, plan documented. Detailed enough to build on, flexible enough to adapt.

04 Build, Test, Deliver

Iterative sprints, rigorous testing, production-ready delivery. We stay until it’s working.

What we do

The capabilities behind the strategy

Explore more capabilities

Two things drive every engagement: connecting the platforms you already run, and building what doesn’t exist yet.

The kind of team you'd want
in your corner when things get complex.

Quietly confident. Knowledgeable. Down to earth. We listen, we push back when needed, and we deliver with calm confidence.

Fabrice Jiew

Fabrice Jiew

Founder & CEO
Bac Dam

Bac Dam

Co-founder & CTO
Michael Zajer

Michael Zajer

Delivery Manager
Hebe Nguyen

Hebe Nguyen

Automation Strategy Consultant
Jonathan Chen

Jonathan Chen

Technology Strategist
Samone Hulley

Samone Hulley

Senior Marketing Manager
Htet Wai Yan

Htet Wai Yan

Tech Lead
Daniel Vu

Daniel Vu

Magento Developer
Ario Dwiponco

Ario Dwiponco

Odoo Developer
Kallie Hoang

Kallie Hoang

Marketing Manager
Nga Bui

Nga Bui

Recruitment Consultant

“We want to be known as where the best ideas
and best people go to work and have fun growing together.

How can we help

Tell us what’s slowing you down

Fill out the form and we’ll be in touch. In that first chat, we’ll:

  • Map your pain points
  • Pinpoint the fastest-payback quick wins
  • Agree a clear next step
Trusted by Australian leaders
Carpet Court Standard Access Pay.com.au The Link Foundation AOD Universal Fans
Step 1 of 3
What clients say

Don’t take our word for it...
Hear it straight from the leaders we work with

100%
Satisfaction rate

Their ability to translate complex AI concepts into clear, actionable strategies tailored to each client’s needs is exceptional. Their consulting approach is both strategic and hands-on.

Tram Bui
Tram Bui
Senior Product Designer

They took the time to understand how we operate, pinpointed areas that needed tightening up, and implemented practical solutions that have genuinely improved our turnaround times and overall clarity.

Terry Wong
Terry Wong
CEO, Fundex Capital

Automation Consulting has been excellent to work with. Their team demonstrates strong expertise, clear communication, and a commitment to delivering value. Highly recommended!

John
John
Senior Developer
Quick Q&A

Common Questions

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