Resolve more enquiries, respond faster and turn more customer conversations into leads.
The Aussie automation partner rated
Customer service automation should do more than deflect tickets. We build AI-powered customer service that answers accurately, understands what the customer needs and moves them towards the next step, whether that’s a booking, quote, enquiry, purchase or human conversation.
Our customer service automation solutions connect AI with your knowledge, customer data and business systems, so customers can get useful answers, take action inside the conversation and reach the right person when human judgement is needed.
From AI customer service automation and lead qualification to helpdesk and contact centre automation, we design the whole service journey around one goal: resolve more enquiries and convert more customer intent into action.
We design against four measures: what converts, what it costs to serve a customer, whether answers stay consistent, and what the conversations tell you.
Turn enquiries into bookings, quotes, qualified leads or purchases without relying on a person to manually push every customer forward.
Automate repetitive enquiries, information gathering, ticket handling and follow-ups so service volume can grow without support costs growing at the same rate.
Give customers accurate answers from the same approved knowledge and live business data, regardless of channel, location or time of day.
See what customers are asking for, what stops them buying, where service problems keep appearing and which issues are growing, based on real conversations rather than assumptions.
Customer Service Automation success stories like this one are why businesses across Australia talk to us. The AI consultant answers like a person, sells like your best rep, and runs 24/7.
We built an AI consultant for a major Australian flooring retailer that answers product questions and turns visitors into booked quotes at any hour.
A customer support AI chatbot service for websites, apps, and messaging, running on scripts we write for your business so the answers sound like your team wrote them. One AI across live chat, email, WhatsApp, Messenger, and Instagram DM, with one conversation history.
Prompts visitors to book, quote, or enquire, and pre-fills the form with what they’ve already said in chat. Visitors become leads mid-conversation.
Wired into your real systems, digital and in-store, so it reads live stock, store availability, and order status. Chat answers match what’s true on the shop floor.
Tickets are classified and routed automatically, tier-1 queries resolved, and anything harder escalated with full context. Our helpdesk automation plugs into Zendesk, Intercom, Freshdesk, and HubSpot, with the routing rules built on our process automation services.
We automate the phone channel too: call deflection to chat, automated wrap-up notes and follow-ups, and queue-cutting workflows behind your contact centre.
Every chat feeds a dashboard built for you: rising demand, most-asked questions, critical problems, CSAT trends. You can see where your customer experience is costing you money.
Tell us where the volume and friction are and we’ll help identify the strongest starting point.
Book a 30-min ROI callThe goal isn’t to remove people from customer service. It’s to stop using their time on interactions that don’t require their judgement.
A well-designed service workflow knows when it should act, and when it should hand over.
AI handles
Human handles
We build on the helpdesk, CRM and contact centre platforms you already run, and wire them to the AI models and automation tools behind your answers.
AI customer service needs experienced people behind it: someone to design the conversations, someone to make the technical calls, someone to own the outcome.
The person your leadership team deals with, accountable from first conversation to go-live.
Owns the build decisions, and the systems that have to hold up in production and run 24/7.
We’ll respond within 30 minutes and help you identify where automation could create the most value.
Since going live we’ve cut admin time by over 60%, reduced stock issues, sped up reporting, and improved guest response times. It paid for itself quicker than expected.
Their ability to translate complex AI concepts into clear, actionable strategies tailored to each client’s needs is exceptional. Their consulting approach is both strategic and hands-on.
They took the time to understand how we operate, pinpointed areas that needed tightening up, and implemented practical solutions that have genuinely improved our turnaround times and overall clarity.
Automation Consulting has been excellent to work with. Their team demonstrates strong expertise, clear communication, and a commitment to delivering value. Highly recommended!
Customer service automation uses technology to complete or support parts of the customer service process automatically. This can include answering enquiries, retrieving information, routing tickets, booking appointments, sending updates, escalating exceptions and helping service teams respond faster.
We build customer service automation solutions across conversational AI, helpdesk automation, customer support workflows, lead qualification, bookings, knowledge retrieval, service analytics and contact centre automation.
Then you’ve probably felt its limits. We replace generic bots with accurate, human answers, and we add what most chatbots never do: prompting visitors to book with details pre-filled from the chat, live stock and store sync, and a dashboard of conversation insights. Chatbot automation that pays for itself in converted leads.
Yes. Contact centre automation is part of the same engagement: call deflection to chat, automated wrap-up notes and follow-ups, and helpdesk automation behind the phones.
No. Sydney is home base, but we automate customer service for businesses across Australia. Chatbot development and helpdesk automation services run remotely or on site, wherever your team is.
Nothing. The first conversation is always free. We’ll map your support volume, show you what customer service automation could resolve automatically, and give you a clear scope before you commit to anything.
