Digital Transformation Consulting

Digital transformation consulting that goes from strategy through execution — we modernise your systems, connect your data, and automate the work in between, so your business runs at the speed your customers expect.

Most transformations fail after go-live

Digital transformation consulting firms call go-live the finish line. We stay until the new systems are how your business actually runs — because digital isn’t about technology, it’s about what technology lets your business do.

Digital transformation consultants reviewing a systems modernisation plan
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Legacy systems set the pace
Ageing platforms make every change slow and expensive — your systems decide what the business can do.
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Data trapped in silos
No single source of truth — decisions run on stale spreadsheets while the answers sit in five different tools.
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Digital on the surface, manual underneath
A modern website in front, re-keyed data and chased approvals behind it — the operation still runs by hand.
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Roadmaps nobody delivered
The last consultants left a strategy and a bill — the transformation stalled because nobody owned the build.

Problems we’ve already solved

Transformation isn’t hypothetical to us — here’s what our digital transformation services have delivered for real businesses across Australia.

The Infrastructure Behind a Bigger Offering project
24/7 self-serve ordering
New service line Construction

The Infrastructure Behind a Bigger Offering

120+ sites nationwide Every spreadsheet retired

Standard Access wanted to grow beyond servicing into toolkit asset management — we built the self-service portal that delivers it: clients order, track services, manage documents, and communicate in one place.

Built the Program That Funds the Mission project
10× team growth
New income stream Non-profit / Healthcare

Built the Program That Funds the Mission

2 platforms delivered 3 intake forms merged into 1

End-to-end transformation — website, intake, and data rebuilt into one source of truth, plus a new Odoo-backed digital service that now funds Link Foundation’s free core work.

From Website Chat to Nearly $1M in Revenue project
$1M revenue
New revenue channel Retail & E-commerce

From Website Chat to Nearly $1M in Revenue

1,448 leads generated 10.86% conversion to quote

Customer experience, transformed — a major Australian flooring retailer’s standard chatbot rebuilt into an AI consultant that converts visitors into booked quotes, 24/7.

What we can transform

Digital transformation consulting services that cover the whole journey — the strategy on top, and the systems, data, and processes underneath it.

01

Digital Strategy & Roadmap

Where you are, where you’re headed, and the sequence to get there — a digital transformation strategy tied to business outcomes, not technology trends.

02

Legacy System Modernisation

The platforms holding you back, replaced or rebuilt — migrated in stages, with the business running the whole way through.

03

Process Automation & AI

The manual work between your systems — data entry, approvals, reporting — handed to automated workflows and AI that run 24/7.

04

Data & Reporting Transformation

One source of truth across every system — connected data, live dashboards, and reports that build themselves.

05

Cloud & Infrastructure

A move to cloud that’s planned around your operations — secure, scalable infrastructure that stops being the reason things are slow.

06

Customer Experience & Digital Channels

The digital front door your customers expect — e-commerce, portals, and AI customer service that turn visitors into revenue.

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Not sure where to start?

Most clients come to us with symptoms — slow systems, double handling, no visibility — so tell us what’s slowing you down, and we’ll map the transformation starting with a number on what the status quo is costing you.

Tell us what’s slowing you down

How we deliver

Digital transformation management consulting — from first workshop to running systems, one proven path.

01

Discover

We map your systems, processes, and data — and put a number on what today’s way of working costs.

02

Roadmap

What to modernise, what to automate, what to retire — sequenced by impact, with clear scope and cost for every stage.

03

Build & Integrate

Our own engineers build in stages — value ships every few weeks, not at the end of year two.

04

Embed & Improve

Training, 24/7 monitoring, and continuous improvement — transformation that sticks, because the team that built it stays to run it.

Who needs this

We deliver digital transformation consulting across Australia — and these are the moments that bring clients to us.

01

Growth your systems can’t keep up with

Sales are scaling but every new customer adds manual work — the systems that got you here are now the ceiling.

02

A core system near end-of-life

Unsupported, unintegrated, or held together by one person — and every year it stays, the move gets harder.

03

Two businesses, two of everything

A merger or acquisition left duplicate systems and split data — one business needs one way of working.

04

A transformation that stalled

You’ve got the strategy deck and maybe a half-built system — what’s missing is a team that finishes.

05

Digital-first competitors moving faster

Competitors quote in minutes and serve customers around the clock — yours now expect the same from you.

06

A mandate to modernise

Digital is now a board priority — the mandate exists, and it needs a partner who can turn it into running systems.

What clients say

Don’t take our word for it...
Hear it straight from the leaders we work with

100%
Satisfaction rate

Their ability to translate complex AI concepts into clear, actionable strategies tailored to each client’s needs is exceptional. Their consulting approach is both strategic and hands-on.

Tram Bui
Tram Bui
Senior Product Designer

They took the time to understand how we operate, pinpointed areas that needed tightening up, and implemented practical solutions that have genuinely improved our turnaround times and overall clarity.

Terry Wong
Terry Wong
CEO, Fundex Capital

Automation Consulting has been excellent to work with. Their team demonstrates strong expertise, clear communication, and a commitment to delivering value. Highly recommended!

John
John
Senior Developer

The leadership behind the work

Fabrice Jiew

Fabrice Jiew

Founder & CEO

Who your leadership team deals with — accountable from first conversation to long after go-live.

Bac Dam

Bac Dam

Co-founder & CTO

Owns the build decisions — systems that hold up in production and run 24/7.

Michael Zajer

Michael Zajer

Delivery Manager

Your single point of contact while we build — owns scope, timelines, and comms.

Hebe Nguyen

Hebe Nguyen

Automation Strategy Consultant

Maps your processes and finds the transformations worth making — before anything gets built.

How can we help

Tell us what’s slowing you down

Fill out the form and we’ll be in touch. In that first chat, we’ll:

  • Map your pain points
  • Pinpoint the fastest-payback quick wins
  • Agree a clear next step
Trusted by Australian leaders
Carpet Court Standard Access Pay.com.au The Link Foundation AOD Universal Fans
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Common questions

Still have questions? Reach out