Retail AI Consulting

Stock that reconciles itself, reporting that lands before the meeting, customer records that finally agree — we bring AI and automation to your retail operations and keep them running 24/7, without adding headcount.

Get your first automation, free

Tell us what’s manual and we’ll be in touch within the hour.

Every manual workaround is quietly capping your growth

Every stockout, manual reconciliation, and disconnected system is a quiet tax on growth — and it compounds while your competitors automate. Retail AI consulting removes that friction, so your operations scale faster than your headcount.

Retail AI consulting — store operations running on connected systems instead of spreadsheets
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Cash trapped in the wrong stock
Staff counting by hand and firefighting stockouts — while cash sits in dead SKUs and your best-sellers run dry.
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No single source of truth
POS, e-commerce, ERP, and supplier portals in separate silos — so every decision runs on stale, manually-synced data.
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Reactive operations
You find out about fulfilment delays, stockouts, and complaints after the customer does — when they’re already costing you sales and reviews.
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Invisible margin leakage
Manual processes breed errors. Those errors quietly cost you — in write-offs, refunds, duplicated effort, and staff time.

Where retail AI shows up in your takings

Automation for its own sake is not the point. These four are.

Stock that reconciles itself

Counts you can trust across every channel, so you stop selling what you do not have.

Margin protected on every order

Pricing, promotions, and fees applied consistently instead of corrected after the fact.

Customers who come back

Records that agree across POS, online, and support, so the service feels joined up.

Reporting before the meeting

Numbers ready when you need them, not assembled by somebody the night before.

Get a number on your operation

We’ve already built this

Success stories like this are why retailers across Australia talk to us — a retail AI consulting partner that unifies your systems, eliminates the manual work, and keeps operations running 24/7.

From Website Chat to Nearly $1M in Revenue project
$1M revenue
New revenue channel Retail & E-commerce

From Website Chat to Nearly $1M in Revenue

1,448 leads generated 10.86% conversion to quote

We built an AI consultant for a major Australian flooring retailer that answers product questions and turns visitors into booked quotes — customer service that sells, 24/7.

What we deliver

End-to-end retail AI consulting and ecommerce automation for Australian operators — from strategy through to live, running systems, delivered by one accountable team.

Retail AI Strategy

Current-state operational audit, AI and automation opportunity mapping, and technology selection with vendor-agnostic recommendations.

Retail Process Automation

Inventory sync, reorder triggers, and stock alerts. Order processing and fulfilment automation. Supplier management and invoice matching workflows.

System Integration

Shopify, Magento, and WooCommerce integrations. Odoo, NetSuite, MYOB, and Xero connections. Custom API and middleware development — the connective work an experienced ecommerce automation consultant does to make your platforms finally share one source of truth.

AI Customer Experience

Conversational AI for retail customer service, post-purchase automation and returns handling, and AI-powered product recommendations.

Retail Digital Transformation

Legacy system migration and modernisation, retail operations consulting and change management, and team training and documentation.

Don’t see your retail problem here?

These are examples, not limits. If your team is doing it by hand every week, chances are we can automate it.

Tell us what’s eating your team’s week

The leadership behind the work

Fabrice Jiew

Fabrice Jiew

Founder & CEO

Who your leadership team deals with — accountable from first conversation to go-live.

Bac Dam

Bac Dam

Co-founder & CTO

Owns the build decisions — systems that hold up across every store, every trading day.

Michael Zajer

Michael Zajer

Delivery Manager

Your single point of contact while we build — owns scope, timelines, and comms.

Hebe Nguyen

Hebe Nguyen

Automation Strategy Consultant

Maps how your stores actually run and finds the automations worth building — before anything gets built.

Let us help you

Tell us what’s slowing you down

Fill out the form and we’ll be in touch within the hour. In that first chat, we’ll:

  • Map your pain points
  • Pinpoint the fastest-payback quick wins
  • Agree a clear next step
Trusted by Australian leaders
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What clients say

Don’t take our word for it...
Hear it straight from the leaders we work with

100%
Satisfaction rate

Their ability to translate complex AI concepts into clear, actionable strategies tailored to each client’s needs is exceptional. Their consulting approach is both strategic and hands-on.

Tram Bui
Tram Bui
Senior Product Designer

They took the time to understand how we operate, pinpointed areas that needed tightening up, and implemented practical solutions that have genuinely improved our turnaround times and overall clarity.

Terry Wong
Terry Wong
CEO, Fundex Capital

Automation Consulting has been excellent to work with. Their team demonstrates strong expertise, clear communication, and a commitment to delivering value. Highly recommended!

John
John
Senior Developer

Common questions

Still have questions? Reach out